FAQ

All paintings are painted with water colors by the author Plamena Valcheva who graduated from the art academy in Plovdiv. “Working with water colors allows me to show the overflowing endless shades of the colors of passion and love” Many of the works are painted on commission, capturing the beauty of the animal. “With PlamiArt.com online store, my artwork can reach people all over the world, and every sale helps me continue my journey as an artist. Thank you! to all my customers – You’re Awesome!”

The paintings are divided into two categories, originals and prints.

The original works are of different sizes and are single pieces. When ordering an original, pay attention to the size stated as it is unique to each piece and cannot be changed, as well as features such as folding of the cardboard from paint applied, paint spots on the back. The originals are hand painted by the artist with paints and pigments directly on the sheet and have kept the colors most vibrant and real making the painting come alive to the eye.

The prints feature very high resolution and colours as close to the originals as possible, being a more budget version of the originals and at the same time having some great features. A great size print for every taste and wall type, the cardstock is smooth and makes framing easy or can be used directly as a poster.

Yes! It`s called “Commissions”, and you can commission me directly via my store. Commissions are based on your personal references: photos, videos, descriptions – you can find all the relevant info “HERE”

If the order has not been shipped yet email in with “URGENT order edit” in the subject title.
The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible

Sure, as long as our fulfilment team haven’t already shipped your order.

If they have please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.

You can rest assured that shopping with RadChimp is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.

Shipping is 5 USD! All prints are mailed well packaged in an envelope or tube depending on size. Each order is sent with a tracking number for safer delivery. The time to receive the product after shipment is between 15 and 25 business days depending on your location.

United States
• USPS – 15-25 Business Days

Canada
• Canada Post 20-25 Business Days

EUROPE / United Kingdom
• 15-25 Business Days

Before starting a return please send us a message to: orders@radchimp.com

Please note:
Items must be returned within 30 days of receipt.
Items must be undamaged
Items must be sent at your expense to our return address provided by email.

We accept secure card payments provided by VISA and MasterCard. We do not save any of your card details on our server and this information is not visible to us, the payment solution is provided by Stripe.